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New Delhi. The government has issued new instructions to telecom service providers to stop spam calls and messages on mobile phones. The Telecom Regulatory Authority of India (TRAI) has asked telecom service provider companies to make their mobile apps and web portals more user-friendly so that complaints of unsolicited commercial communication (UCC) can be lodged easily.
As per the instructions given by TRAI, now telecom operators will have to provide the option of registering UCC complaint in their mobile application and website.
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TRAI has said that the information required to file a complaint should be filled automatically if the user allows access to his call logs and other important data.
TRAI has implemented changes in the Performance Monitoring Report Formats (PMRS). Now all mobile service providers will have to submit PMRs on a monthly basis. Earlier, it was to be submitted on a quarterly basis.
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Earlier this month, TRAI had allocated 160 mobile phone series to RBI, SEBI, IRDAI and PFRDA regulated entities for making service voice calls, so that citizens can be protected from fraudsters. Once these 160 mobile phone number series are implemented, the companies making the calls will be easily identified.
Tags: mobile phone, Telecommunication Business
first published : June 25, 2024, 2:35 pm IST
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