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Some OnePlus phones are facing major problems. Some Indian users complained that there was a problem with the motherboard of their OnePlus 9 and 10. A few days have passed, and now the company has talked about the motherboard problem of the users’ phones. Last week, many users complained that their devices had suddenly stopped working, and the company’s repair cost is more than the current market value of the phone.
Most of the OnePlus 9 and 10 Pro users are facing this issue and they are saying that they are facing this problem after downloading the software update.
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The man was told by the OnePlus service repair team that replacing the faulty motherboard would cost them Rs 42,000 which is almost the price of a new OnePlus 10 Pro.
The company has spoken on the matter and shared its statement with AyraNews24x7 Tech, saying, ‘We are saddened to hear about some recent cases where users are facing some issues with their OnePlus 9 and 10 Pro related to the motherboard of the device. The user experience of our customers matters to us. While we are still investigating the cause, we assure you that we will try to fix it as soon as possible for the affected users.’
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The company said, ‘We know motherboard repairs can be expensive, but we are working hard to make them more affordable. We request that any customers who are affected by a similar problem contact customer care so that we can help resolve the situation as quickly as possible.
Tags: mobile phone
first published : August 31, 2024, 09:22 IST
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