Is Ola scooter junk or junk? 80,000 complaints in a month, no timely solution

New Delhi. Bhavish Aggarwal’s company Ola Electric is facing many problems these days. On one hand, while the sales of Ola two-wheelers declined in August, there is also a pile of complaints about defects in Ola scooters. Ola Electric is receiving more than 80 thousand complaints related to defects in scooters every month. That is, 2666 complaints every day. On peak days, the number of complaints reaches 6000-7000 in a day. The company is also facing the anger of customers due to not resolving the problems of customers on time. A person from Karnataka even set fire to Ola’s showroom when the company did not fix the Ola scooter. At the same time, in Gujarat, a customer brought his scooter outside the showroom on a vehicle and told people his sorrow on the mic by singing songs there.

Ola Electric has sold more than 680,000 electric scooters since its inception. The company operates 430 service centers across India. But, due to the high number of problems in Ola scooters, the company is failing to repair the scooters on time and return them to the customers. Due to this, the company is not only facing the anger of the customers but is also being criticized a lot on social media.

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Sales fell in August
Ola Electric scooter sales have also seen a decline. In August 2024, Ola Electric recorded its worst sales of the year. The company was able to sell only 27,506 units. Ola’s sales declined by 34 percent last month as compared to July. With this decline, its market share also declined from 39 percent to 31 percent. At the same time, Ola’s competitors Bajaj Auto Limited and TVS Motor Company Limited saw electric two-wheeler sales remain stable in August.

Ola Plus Care is not available
Customers can avail Ola Care Plus, a paid service. Ola has started a service called Ola Care Plus to provide pick-up and drop-off facility for damaged scooters from home. But even the customers who subscribed to it are facing difficulties in getting a service appointment. Many customers waited for 30 to 45 days for the scooter to be repaired. After waiting for a long time, their patience broke and they started cursing the company on social media platforms.

The company created a new service team
The company has now become active after receiving about 80,000 complaints every month. Ola Electric has formed a new service team to resolve the increasing customer complaints regarding service related problems. Employees from various departments including product and operations have been included in this team.

Tag: auto news, electric scooter