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Jain told the Consumer Commission that my scooter had run only 15,000 kilometers and it was in the warranty period, when it had an engine problem. Having a problem repairing without any hassle, she was surprised when the dealer diagnosed the problem, repaired the engine and handed them a bill of Rs 6,804. Despite their opposition and clear warranty conditions, the dealer refused to cover the repair under the warranty.
Complaint in consumer commission
Jain moved to the Consumer Commission on 7 September last year and demanded the return of the amount recovered to repair the engine. He insisted that not only a violation of the contract by the dealer not respecting the warranty is a violation of his rights as a consumer. The Commission, which included Chairman Praveen Kumar Jain and member RP Singh, sent a notice to Dhamija Enterprises through speed post, but the dealer neither responded nor appeared before the commission.
After intensive review of Jain’s documents and evidence, the Commission found that the scooter was within the warranty period at the time of repair. The Commission, in its order of August 20, said that taking a fee from the customer for the repair to be covered under the warranty is a clear reduction in service under the Consumer Protection Act.
What will happen if not paid?
The total amount of Rs 11,804 should be given to Jain within 45 days of order. If the dealer fails to comply within this period, the Commission has made a provision to impose interest at a rate of 6% per year until the entire amount is paid.
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