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Chennai, 23 September 2025: In order to strengthen consumer confidence in insurance claims, the policy market recently organized the Chennai version of his major event – Dawa Solutions Diwas – with the insurer partners. The initiative is a part of the policy market’s commitment to claims of claims to facilitate the solution of claims of disappointed between the customer and the insurer. The Chennai version helped customers solve their pending health insurance claims that were stuck due to reasons such as incomplete documents or lack of clarity on policy conditions. Customers were able to hold face-to-face interactions with the direct support of the company and policy market claims. So far, the Samadhan Diwas Pahal has successfully solved thousands of claims since its establishment in 2022, including the latest approval in Chennai.
This initiative was mainly focused on:
- Immediate claim approval
- The incident helped in the process of claims of the process Overall 30.5 lakhs. While some customers were present in the event, others also joined online and resolved their concerns.
- Each unresolved claim was approved within a few minutes through the policy market and joint efforts of the insurer partners.
- 2. An important milestone
- Policybazaar’s claim Samadhaan Diwas has helped customers to secure crores of claims for thousands of customers in the last 3 years, with the Chennai version contributed to this growing success.
- 3. Restoration of customer trust
- This initiative shows how policy markets and insurers go beyond the procurement of the partner policy and stand during the moment of truth by their customers, when it matters the most.
Serbvir Singh, CEO of Joint Group, PB Fintech Said ,We understand that when you need to claim, you often go through a difficult time. The last thing you need is a complex process. So we made Claim Samadhan DiwasOur kind of event that brings customers and insurers together to solve face-to-face claims. Our goal is to ensure that every real claim is resolved, strengthening your trust in our and insurance industry. Our recent version in Chennai was a major success, and we were honored for our customers at the time of their need. ,
Jayamnikandan, a policyman customer from Chennai Said, “My wife, Divya, was breast cancer with brain metastasis at the age of 32. Her hospitalization and treatment gave us a cost of about 10 lakhs. For months, my family and I were struggling to get the claim approval. We used to lose almost all the hopes. A few days ago, to inform us about the initiative that she is samadhi -dawat.
It is claimed that Samadhan Day has helped policyholders across India by helping solving many stuck claims. Policybazaar continues to work closely with the insurer partners to make health insurance claims more transparent, efficient and customer friendly. “Har family hogi insure.”
About Samadhan Diwas’s claim
Samadhan Diwas, launched in 2022, claims that it is an industry-first initiative that brings insurer, medical experts and customers together on a general platform to solve long pending insurance claims in real time. By offering a face-to-face conversation to the policyholders with policyholders, and the policy of the policy markets, the guided the assistance, initiative, documentation, communication and awareness bridges significant intervals in the awareness. This initiative has been successfully conducted, nationwide with the cooperation of many insurance companies. Many virtual programs have been organized from time to time to solve the stuck customer claims in real time. Overall, as part of the efforts of the claim resolution, 200,000+ customers have been assisted, and the claims of crores have been resolved, further strengthening the trust of the policyholders in the insurance ecosystem. Additionally, on-ground claim teams made more than 3000 trips to more than 200 cities, which help customers with documents in hospitals or their homes.
About policybazaar: As one of India’s largest insurance brokers, Policybazaar is committed to making insurance accessible, transparent and personal for every Indian and global customer. Since 2008, Policybazaar strengthened more than 80.5 million registered users, released 49.3 million policies, and helped protect 9 million families against death, illness and disability.
India’s digital insurance aggregator space with a major market share of more than 93% in the over In the 15,000 crore annual premium collection (FY24), the policy market works with 50+ insurance partners who offer products in health, life, motor and corporate insurance. The company supports customers with a 24/7 digital assistance and an on-ground team of 6,000+ insurance advisors, which ensures an innate experience in all touchpoints.
Note the readers: This article is part of the paid consumer connect initiative of HT and is made independently by the brand. HT does not consider an editorial responsibility for the material, including its accuracy, perfection, or any error or omission. Readers are advised to verify all the information independently.
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