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AI helps
Talking about statistics, every day more than one crore orders are registered in Flipkart’s system. At the same time, during the festival season last year, a record 7.2 billion (720 crore) visits were recorded on Flipkart. It is not easy to handle such a large number of daily orders. The challenge in this also is that no wrong order reached any customer. The technology here shows its amazing. Flipkart’s Artificial Intelligence immediately decides from which warehouse your order will be chosen and from which path will the fastest reach your home. This is the reason that recently the company showed the fastest delivery in just 2.3 hours and the average top 10 fastest delivery was completed in 2.5 hours.
Let’s understand the whole process one by one:
Consignment of Sellers/Suppliers descends on the dock of the Flower Flower Center. The alert of inbound vehicles and consignment details already goes to the dock management system.
Quality Czech (QC)
Inspection of each item, weight/measurement and damage checks, correct products and “inwarding” are verified with the system.
After QC, every product is given WID (Warehouse ID) so that end-to-end tracking and real-time inventory visibility in the network.
Storage/put-
Receiving leads to storage area in items tots. The conveyor totted barkode scan and auto-root to the correct location. The zones are fixed on the basis of demand sensing and inventory placement.
It is the basic software mechanism of supply-chain that conducts coordinated procedures from inbounds to shipping. It improves the decisions of slotting, picking and routing in real-time based on machine-learning.
Order processing
The pick-list is generated as soon as the order is received. Also, the entire order is managed by optimizing the multi-system orchestation CVP (speed).
Pickers pick up the items from storage according to the pick-list. The system continuously optimizes picking for speed/accuracy/efficiency.
Packing
Picked items come from tots to packing tables. Packaging type and filler materials are reduced to the risk of breakage. After this, the network system immediately generates the shipping label by choosing the most suitable route.
Packed shipments are sorted on the destination pincode; The smallest route is chosen from the algorithm + cross-belt sorters and bags are made.
shipping
Bags are sent to trucks or air-work at the cut-off-off time from the outbound staging area. The fullfillment mechanism chooses the most suitable route and transport medium by balanceing speed and cost.
Bags Last-Mile Hubs arrive in Destination City. Many thousand hubs and millions of promoters that support millions of promoters across the country deliver delivery on time.
Apart from this, Flipkart has also added 650 new delivery hubs for the festive season. These include small but strategic cities like Siliguri, Kundali and Jakhuhar. Not only this, new last-mile hubs are open in areas like Varanasi, Ranchi and Manesar. In these places, data analytics decide when to which customer will reach the delivery partner. This technique extends not only to order, but also to the customer service. Every day about 8 lakh questions and answers are solved on the platform of Flipkart. Sometimes through agent, sometimes through chatbots. Here too, AI consider the pattern and prepares the answer in advance.
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