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New Delhi. Calling Custom Care means long hours of work. To call any customer care, you must have an hour’s time. This is because most of the times companies keep the calls on hold for half an hour. Not only this, many times it has also happened that the call gets automatically disconnected after being on hold for a long time, because the service representative is not available. But very soon you are going to get rid of this thing.
Google has confirmed that it is testing a new feature. This feature lets you place a call, wait on hold, and then get a call back when a service representative is available.
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After reports surfaced about the new tool, the tech giant confirmed to TechCrunch that it is testing the ‘Talk to a Live Rape’ feature. The purpose of this feature is to help people avoid waiting for countless minutes while listening to recorded music while trying to connect with a customer service representative.
The new AI feature is currently available in English in the US for those who are part of Google Search Labs. This feature works on Google app for Android and iOS users and Chrome on desktop.
Also read- Before handing over the phone to children, turn on these settings, they will remain safe online, adult content will not be visible!
‘Talk to a Live Repeat’ is like the ‘Hold for Me’ feature of Google Pixel. However, the company said that the new feature on both Android and iOS will navigate the phone tree for you and then call you back when a customer service agent is available. On the other hand, let us also tell you that the ‘Hold for Me’ feature is currently available only on Google Pixel phones. According to the report, the businesses supported for the new feature include airlines, telecommunication, retail, service and insurance.
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Tag: Google
first published : February 17, 2024, 14:52 IST
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